Sepak88 Privacy Policy

This Privacy Policy applies to personal information processed when you visit sepak88.cam, create or use a Sepak88 account, contact customer support, complete identity checks, make an MYR transaction, participate in a promotion, or use casino and sports betting features. It should be read together with the Sepak88 Terms & Conditions.

In this policy, “personal information” means information that identifies you or can reasonably be linked to you. “Processing” includes collecting, recording, organising, storing, analysing, disclosing, restricting and deleting information. Sepak88 recognises the privacy expectations of Malaysian users and takes account of relevant data-protection principles, including those reflected in Malaysia’s Personal Data Protection Act 2010 where applicable.

By using Sepak88, you acknowledge the practices described in this policy. Where consent is required for a particular activity, Sepak88 will request it separately or provide an appropriate choice. If you do not wish to provide information required for account verification, payments or security, some Sepak88 services may not be available.

Sepak88 may collect the following categories of information according to how you interact with the platform:

• Registration information: full name, username, date of birth, residential address, email address, mobile number and account preferences.
• Identity information: MyKad or passport details, proof of address, verification images and the outcome of age, identity or authenticity checks.
• Payment information: transaction amounts, timestamps, payment method, masked account references and payment status. This may include activity involving Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong.
• Gaming information: stakes, wins, losses, bonus use, wallet balances, casino activity, sports selections and engagement with markets such as EPL, Liga Super Malaysia or UFC.
• Technical information: IP address, browser, operating system, device identifiers, language settings, login history, approximate location and diagnostic records.
• Communication information: live chat transcripts, support requests, complaint details, survey responses and records of your communication choices.
• Responsible gambling information: deposit limits, session controls, self-exclusion status, risk indicators and related support communications.

Sepak88 generally receives information directly from you, from your use of the service, or from payment, identity-verification, fraud-prevention and technical service providers. Sepak88 does not intentionally collect personal information from anyone below the age of 21.

Sepak88 processes personal information only where there is a relevant operational, security, contractual, consent-based or legal purpose. These purposes may include:

• creating, maintaining and authenticating your Sepak88 account;
• confirming that you are aged 21 or above and verifying your identity;
• processing deposits, withdrawals, refunds and payment enquiries in MYR;
• settling casino games and sports bets, calculating bonuses and maintaining accurate account records;
• detecting fraud, bonus abuse, account sharing, collusion, money laundering and unauthorised access;
• providing customer support, resolving complaints and enforcing Sepak88 rules;
• applying deposit limits, self-exclusion requests and responsible gambling interventions;
• measuring reliability, fixing technical faults and improving platform performance;
• sending service notices, security alerts and, where permitted, promotional communications; and
• establishing, exercising or defending legal claims and responding to valid official requests.

Online gaming services require reliable identity and transaction records. Sepak88 may ask you to provide a valid identity document, proof of address, source-of-funds information or evidence that a payment account belongs to you. Additional checks may be requested when details change, activity appears unusual, or a withdrawal requires review.

Payment providers process certain financial details under their own security procedures. Sepak88 normally receives transaction references, payment status and limited account information rather than complete banking credentials. You should never send a full password, one-time password, PIN or unmasked card security code to Sepak88 support.

Information submitted for verification is used to protect players, prevent duplicate accounts, meet applicable anti-fraud duties and assess withdrawal requests. Sepak88 may restrict an account while verification is incomplete, but information will not be used to influence the result of a casino game or sporting event.

Sepak88 may use cookies, local storage and similar technologies to keep sessions active, remember preferences, secure logins, measure site performance and identify suspicious access. Essential technologies support account authentication, payment navigation and security and may be necessary for the platform to function.

Analytics technologies help Sepak88 understand aggregate page activity, loading performance and feature use. Preference technologies may remember language, odds display or interface settings. Where promotional technologies are used, Sepak88 will provide controls when required. Browser settings can block or remove cookies, but doing so may affect login, wallet or game functionality.

Sepak88 does not sell personal information. Sepak88 may disclose limited information to carefully selected organisations where this is necessary to provide, secure or administer the service. Recipients may include hosting providers, payment processors, identity-verification services, game suppliers, sports data services, customer-support systems, security specialists, professional advisers and competent authorities.

Each recipient should receive only the information reasonably needed for its function. Service providers acting for Sepak88 are expected to apply confidentiality and security controls. A game supplier, for example, may receive an account reference, currency and gameplay record but should not require your complete identity file.

Sepak88 may also disclose information where reasonably necessary to investigate fraud, enforce the Terms & Conditions, protect a person’s safety, comply with a valid legal process, or support a corporate restructuring. Sepak88 will assess disclosure requests and may reject those that are invalid, excessive or outside the requesting party’s authority.

Some Sepak88 infrastructure, game suppliers and technical providers may operate outside Malaysia. Consequently, personal information may be processed in another jurisdiction whose data-protection rules differ from Malaysian rules. Where an international transfer occurs, Sepak88 seeks to use contractual, organisational and technical measures appropriate to the information and processing risk.

Sepak88 evaluates provider access, purpose, security and retention before making information available. International processing does not remove the protections described in this policy, although local authorities in another jurisdiction may have lawful access under their legislation.

Sepak88 uses layered safeguards intended to protect confidentiality, integrity and availability. Measures may include encrypted transmission, access controls, monitoring, environment separation, backup procedures, staff confidentiality duties, vulnerability management and review of sensitive account actions.

No online platform can guarantee absolute security. Players also have an important role: choose a unique password, keep devices updated, sign out on shared devices and never disclose one-time passwords. If you suspect unauthorised access, contact Sepak88 promptly and change your credentials.

Where Sepak88 confirms a personal-data incident, the response may include containing the issue, assessing affected information, restoring security, preserving evidence and notifying relevant parties where required. Communications will provide practical steps when player action is necessary.

Sepak88 retains information for periods proportionate to the reason it was collected. Active account records are generally held while the Sepak88 account remains open. After closure, selected identity, payment, betting, self-exclusion, complaint and security records may be retained to meet legal obligations, resolve disputes, prevent fraud and maintain responsible gambling exclusions.

Retention periods may vary according to the record type, transaction status, dispute risk and applicable requirement. When information is no longer reasonably required, Sepak88 may securely delete it, anonymise it, or restrict it from routine use. Anonymised statistics that no longer identify a player may be retained for analysis.

Subject to applicable law and reasonable verification, you may ask Sepak88 to explain its processing, provide access to personal information, correct inaccurate details, withdraw a consent, stop certain promotional messages, or delete information that is no longer needed.

These rights are not absolute. Sepak88 may retain or withhold information where disclosure would affect another person, compromise fraud controls, reveal confidential security methods, prejudice a legal claim, or conflict with an applicable record-keeping duty. Account deletion also cannot be used to erase valid self-exclusion or transaction records that Sepak88 must preserve.

To make a request, contact [email protected] in plain text through your usual email service. Include your username and a clear description of the request, but do not send passwords or one-time passwords. Sepak88 may request identity confirmation before releasing or changing account information.

Where permitted, Sepak88 may send information about promotions, casino features, football markets, VIP benefits or platform updates. Promotional communication preferences can be changed through available account controls or by contacting support. Opting out of marketing does not stop essential notices concerning security, payments, account status or changes to legal terms.

Sepak88 does not intend to direct gambling promotions to anyone under 21 or to a player whose self-exclusion status prevents such communication. If you receive a message that appears inconsistent with your preferences, notify Sepak88 so the record can be reviewed.

Sepak88 processes responsible gambling information to provide deposit limits, time controls, account cooling-off arrangements and self-exclusion. Behavioural indicators may include changes in deposit patterns, extended sessions, repeated payment failures or attempts to reverse established limits.

This information is handled with particular care and may be available only to teams responsible for player protection, security and support. Sepak88 may contact a player, restrict activity or apply an exclusion where appropriate. More information about these controls appears on the Responsible Gambling page.

Sepak88 may revise this Privacy Policy when services, technologies, legal requirements or data practices change. The effective date at the top of the page identifies the current version. Material updates may also be communicated through the Sepak88 platform or an account notice.

Players should review this policy periodically. Continued use of Sepak88 after an update means the revised notice applies to subsequent processing, but Sepak88 will seek consent where a new purpose legally requires it.

Questions, complaints and privacy requests may be directed to the Sepak88 support team. Please provide enough detail for Sepak88 to locate the relevant account and understand your concern. Do not include a password, PIN or one-time password.